Welcome to Southern Simplicity. We want our customers to know that we embrace the Standards of Trust established by the Better Business Bureau:
1. Build Trust
2. Advertise Honestly
3. Tell the Truth
4. Be Transparent
5. Honor Promises
How do I contact you if I have a question about my on-line order?
How are products shipped?
We strive to ship orders the next business day. Packages are shipped USPS Priority Mail and usually arrive 2-3 business days after they are picked up by USPS.
Orders are shipped to the 48 contiguous United States.
What are my payment options?
Orders are processed through PayPal.
A phone number and email address are required for all orders.
Do you charge sales tax?
Sales tax will only be assessed for orders that are shipped within the state of Texas (8.25%).
What is your return policy?
All sales are final. If an item arrives damaged, defective, or products are missing, a claim must be filed with Southern Simplicity within 72 hours of receiving your order. Please email us at info@sosimplicity.com to initiate a claim. Southern Simplicity will pay for shipping cost if the return is a result of our error.
Please note that Southern Simplicity is not responsible for missing or damaged packages as a result of errors made by the shipping carrier. Please keep all products in their original packaging until the claim is settled with the carrier.
Creating an Account
You do not have to create an account to purchase products on-line from Southern Simplicity. However, by creating an account with us you will be able to order products again quickly and easily. We do NOT keep your credit card information on file when you set up an account with us.
